OUR TERMS AND CONDITIONS

  • All clients must complete a Booking Form & Veterinary Release Form. For bookings of 5 hours or longer all clients must complete additional questionnaires.
  • It is your responsibility to notify us about any changes in your pet’s condition, needs or your requirements.
  • Bookings can be refused at our discretion.
  • All pet owners must make sure adequate food and supplies are provided for visits.
  • All pets must be clean from parasites.
  • We do not walk dogs off their lead unless prior arrangement has been agreed.
  • A walk can be cancelled due to extreme weather conditions.
  • Cancellation fee of 50% of the booked service will apply if your booking is cancelled 24 hours prior to a booked service. 100% cancellation fee will apply on same day cancellations.
  • We accept cash and bank transfers payments.
  • All the information that you provide to us will be kept strictly confidential.
  • We do not walk dangerous dogs.
  • Where the Walker needs to cancel a scheduled walk due to unforeseen circumstances, we may appoint a substitute Walker subject to approval by the owner.
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